At Beauty Nepal, customer satisfaction is our top priority. We want you to feel confident shopping with us. This Refund Policy explains when and how returns or refunds may apply.

• Products must be unused, unopened, and in their original packaging.
• Requests must be made within 7 days of receiving the product.

For health, safety, and hygiene reasons, we cannot accept returns or refunds for:

• Opened or used skincare and cosmetic products
• Items damaged due to customer handling, misuse, or storage

• If a product arrives defective, expired, damaged in transit, or incorrect, we will provide a full replacement or refund at no extra cost.
• In such cases, return shipping will be covered by Beauty Nepal.

• If the return is not due to our error (e.g., change of mind), the customer must bear the cost of return shipping.
• Products must be returned in their original, undamaged condition.

Approved refunds will be processed back to your original payment method (FonePay, eSewa, Khalti, debit/credit card, etc.) within 7 working days after we receive the returned product.

• Please contact our Customer Care team via email at beautynepalshop@gmail.com or WhatsApp with your order details. Tel: +977-9851401842
• Our team will guide you through the return process.

We are a service-oriented company and committed to providing the best shopping experience. While we cannot refund products damaged by customers, we will always do our best to resolve issues fairly and ensure your satisfaction.